I wanted to update you on our current position. Throughout this time, we remain focused on two key aspects: the health and welfare of our staff and our ability to continue to support our customers.
Staff who are able to work from home are doing so wherever possible. You can continue to reach your usual Triple Star Fire & Security contacts by phone and email. Our IT infrastructure is working well and can support the increased demand, so we are maintaining normal levels of customer service.
We have encouraged all our staff members who fall into any of the UK Government’s ‘at increased risk’ groups to either work from home or protect themselves, our staff and the NHS; by adopting social distancing and remain away from the workplace.
For those who need to remain on site, we have put in place a range of precautionary measures, following the Government’s ‘social distancing’ guidance, in order to ensure their wellbeing and reduce the chance of infection in the workplace.
While staff absence remains relatively low at this time, we are seeing some impact engineers’ schedules and as a result we may need to reschedule some service maintenance appointments. Our engineers continue to be available 24/7 for all contract customers.
Our Supply Chains
We continue to have good stock levels. However, we are beginning to see some minor disruption to supply and logistics in some areas. We want to reassure you that despite this, we are still in a good position to fulfil existing orders and we are working extremely hard to maintain quality levels, business continuity and on-time delivery of products.
As circumstances relating to the coronavirus outbreak are constantly changing, we continue to closely follow the latest UK Government guidance. We are working to implement best practice in minimising the impact of the situation on your business and ours.
Whilst we are currently able to operate relatively normally; the rapidly changing situation means that we are considering many options dependent on local and national factors and how things may play out over time. We are committed to keeping you updated with any change to our position as new information comes to light.
We would like to thank you for your continued support and loyalty during these unprecedented times.
Daren Pool B.Eng, MIET, GIFireE, MIFSM, CTSP